eOffice Dukcapil Application Development Briefing at the Ministry of Home Affairs

On Wednesday (07/27/2022), the Ministry of Home Affairs held a briefing on the eOffice Dukcapil initiative as part of the public service transformation to make administrative work more efficient. Electronic Office (eOffice) is a web-based application that digitizes correspondence and population administration. Official letters, staffing data, civil registration, and sensitive documents previously stored on paper can be accessed securely in digital form. Incoming and outgoing mail - from drafts and approvals to numbering and distribution - can be managed digitally. The improvements benefit staff and leaders by enabling electronic signatures and monitoring regional performance progress. The system supports online reporting in line with Ministry Regulation No. 53/2019 (Article 11(3) and Article 14), requiring reports to be submitted through SIAK by authorized users. Additional benefits include better internal coordination and analytics to support promotion and retirement planning based on defined criteria. The paperless approach also reduces printing costs (security printing for population documents) and supports sustainability by lowering paper usage. Overall, the digital transformation is expected to raise service quality and help agencies deliver faster and more professional public services.