Announcement: Opening the Surabaya Branch Office

Starting January 2026, we officially opened the Surabaya branch office. This decision comes from rising support demand in East Java and our commitment to deliver service that is closer, faster, and consistent. With a local team, customers do not need to wait for visits from other cities for onboarding, workshops, or process optimization discussions. The goal is simple: reduce friction, speed adoption, and ensure a clean implementation from day one.

Service focus in the Surabaya branch

• Structured onboarding: initial configuration, role mapping, and template adjustments aligned with internal SOP
• Implementation support: review approval flows, notifications, and basic integrations if needed
• Operational support: daily issue handling, admin training, and monthly evaluations
• Process improvement workshops: identify bottlenecks and data-driven improvement recommendations

Impact for customers

We target faster response for time-sensitive needs such as configuration changes that block workflows or training needs when admin roles change. A local team also helps keep customer documentation consistent and easy to audit.

Next steps

1. If you are in East Java, our team will contact you to schedule an introduction and needs mapping.
2. For new customers, onboarding can be scheduled more flexibly (online or on-site).
3. For existing customers, we prepare a light configuration audit session to keep setups aligned with the latest SOP.

Contact and schedule

Please contact the support team to schedule sessions. We will also announce monthly workshops that customers can join for free. Thank you for your trust. We grow with your needs, and Surabaya is an important step to deliver service that is closer and more impactful.