2025 Performance Report: Higher Stability, Faster Response

Year 2025 was a consolidation year: we strengthened service stability and built more disciplined operational habits. The focus was not only to add features, but to ensure existing capabilities run more reliably and are easier to monitor.

Key highlights

• Monitoring improvements: alerts are more precise, reducing noise that is not actionable
• Incident response upgrades: clearer escalation paths, faster triage, and consistent postmortem documentation
• Support SOP standardization: repeat cases are handled faster with clear playbooks
• Performance gains: query optimization for critical dashboards and periodic reports

How our work habits evolved

We adopted simple but impactful routines: weekly service metric reviews, runbook updates, and data-driven improvement prioritization. This helps recurring issues get solved at the root rather than with quick patches.

Key lessons from 2025

• Good alerts answer what is broken, how severe it is, and the first mitigation step.
• Incident documentation helps new team members debug faster and reduces single points of knowledge.
• Dashboard performance often signals query or index issues and should be monitored routinely.

Focus areas for 2026

1. Expand automation from initial triage to faster mitigation recommendations.
2. Improve transparency with a cleaner status page and incident communication.
3. Deepen security with stronger access control, audit trails, and credential rotation practices.

We will continue to share updates so customers can follow our service improvements and reliability work.