Product: KPI Dashboard for Process Monitoring

KPI dashboards help teams monitor process health without opening each item. With the right KPIs, you can see bottlenecks, prioritize improvements, and report progress to stakeholders clearly.

Common KPIs

• Completion time by process type and unit.
• Request volume per period (daily, weekly, monthly).
• Revision ratio and the stage most often causing revisions.
• SLA compliance if service targets are defined.

How to read dashboards correctly

• Do not only look at averages; check distribution and outliers.
• Compare equivalent periods (this month vs last month) to avoid seasonal bias.
• Look for correlations: higher volume often drives longer completion time if capacity does not increase.

Make dashboards more actionable

1. Define metrics consistently (for example, when time starts counting).
2. Segment by unit, request type, and approval stage.
3. Add common filters so users can find insights quickly.
4. Include recommendations, such as the five slowest processes.

Example improvements from KPI findings

• If revisions are high in verification, improve templates and add completeness checklists.
• If bottlenecks are with a specific approver, consider delegation or routing rules.
• If dashboards are slow, review caching and report query performance.

Use KPI dashboards as a process improvement tool, not just a report. The most value appears when data turns into decisions and cleaner work habits.